{"id":1650,"date":"2022-12-16T17:18:33","date_gmt":"2022-12-17T00:18:33","guid":{"rendered":"https:\/\/goaptive.com\/?page_id=1650"},"modified":"2025-12-12T15:33:18","modified_gmt":"2025-12-12T22:33:18","slug":"faq","status":"publish","type":"page","link":"https:\/\/aptivepestcontrol.com\/faq\/","title":{"rendered":"Common Pest Control Questions"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; admin_label=&#8221;section&#8221; _builder_version=&#8221;4.25.1&#8243; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; custom_padding_tablet=&#8221;5vw||5vw||true|false&#8221; custom_padding_phone=&#8221;5vw||5vw||true|false&#8221; background_last_edited=&#8221;on|tablet&#8221; use_background_color_gradient_tablet=&#8221;off&#8221; overflow-x_tablet=&#8221;&#8221; overflow-x_phone=&#8221;hidden&#8221; overflow-x_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row make_equal=&#8221;on&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; admin_label=&#8221;row&#8221; _builder_version=&#8221;4.19.3&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; custom_padding_tablet=&#8221;20px||20px||true|false&#8221; custom_padding_phone=&#8221;20px||20px||true|false&#8221; global_colors_info=&#8221;{}&#8221; custom_css_main_element_last_edited=&#8221;on|phone&#8221; custom_css_main_element_phone=&#8221;display:flex;||flex-direction:column-reverse;&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.19.3&#8243; custom_padding=&#8221;60px||60px||false|false&#8221; custom_padding_tablet=&#8221;0px||0px||false|false&#8221; custom_padding_phone=&#8221;0px||0px||false|false&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Text&#8221; _builder_version=&#8221;4.19.3&#8243; text_font=&#8221;rand|300|||||||&#8221; text_line_height=&#8221;1.4em&#8221; header_font=&#8221;gt-super|500|||||||&#8221; header_font_size=&#8221;30px&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Aptive FAQ<\/h1>\n<p>[\/et_pb_text][et_pb_accordion open_toggle_text_color=&#8221;#3F3F3F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; toggle_icon=&#8221;&#xf067;||fa||900&#8243; icon_color=&#8221;#3F3F3F&#8221; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;17px&#8221; module_id=&#8221;faq-accordion&#8221; module_class=&#8221;pa-add-accordion-icon&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; toggle_text_color=&#8221;#3F3F3F&#8221; toggle_level=&#8221;h3&#8243; toggle_font=&#8221;rand||||||||&#8221; toggle_font_size=&#8221;18px&#8221; toggle_letter_spacing=&#8221;-0.54px&#8221; toggle_line_height=&#8221;1.5em&#8221; body_font=&#8221;rand|300|||||||&#8221; body_text_color=&#8221;#3F3F3F&#8221; body_font_size=&#8221;18px&#8221; body_letter_spacing=&#8221;-0.54px&#8221; body_line_height=&#8221;1.5em&#8221; hover_transition_duration=&#8221;100ms&#8221; hover_enabled=&#8221;0&#8243; toggle_font_size_tablet=&#8221;18px&#8221; toggle_font_size_phone=&#8221;14px&#8221; toggle_font_size_last_edited=&#8221;on|phone&#8221; body_font_size_tablet=&#8221;18px&#8221; body_font_size_phone=&#8221;14px&#8221; body_font_size_last_edited=&#8221;on|phone&#8221; custom_css_toggle=&#8221;margin-bottom:0!important;||padding-left:0;&#8221; border_width_all=&#8221;0px&#8221; border_width_top=&#8221;1px&#8221; border_color_top=&#8221;#707070&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_accordion_item title=&#8221;What is Aptive Pest Control?&#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Founded in 2015, Aptive is a rapidly growing pest control company that has offices throughout North America. Aptive provides residential pest control services to customers in more than 3,700 cities across North America. Aptive is also a committed partner with the United Nations\u2019 United to Beat Malaria campaign to help stop the spread of malaria.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What does Aptive Pest Control do?&#8221; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]Aptive offers year-round pest control services for a range of insects and invasive species., including wasps, ants, scorpions, spiders, crickets, fleas, cockroaches, mice, rats, silverfish, earwigs, slugs, and snails.[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Is Aptive pest control safe?&#8221; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<span style=\"font-weight: 400;\">Aptive\u2019s goal is to provide customers with professional and effective pest control solutions that reduce the harmful effects of pests. Aptive uses EPA approved products and follows all guidelines for the appropriate use of the products.  Aptive is also a member of the EPA\u2019s Pesticide Environmental Stewardship Program, a program that engages communities in building awareness and reducing pesticide risk.<\/span>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How do I find out when my next service is?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]Aptive\u2019s <a href=\"https:\/\/my.goaptive.com\/\" target=\"_blank\" rel=\"noopener\">customer portal<\/a> lets you view details of your upcoming appointment and reschedule if needed. If you\u2019re unable to access your customer portal, you can also call us at <a href=\"tel:-855-948-5816\">(855) 948-5816<\/a>.[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How do I reschedule a service appointment?&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>If you need to reschedule your upcoming pest treatment with Aptive, you can log in to your <a href=\"https:\/\/my.goaptive.com\/\" target=\"_blank\" rel=\"noopener\">customer portal<\/a> and select a new time slot that works best for you. You can also reach out to us by calling <a href=\"tel:855-948-5816\">(855) 948-5816<\/a>.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Can my pet be outside during treatment?&#8221; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p><span>All pets should be secured and kept away from the treated area during your appointment. Our Service Professionals will not enter into fenced areas where a dog or other pets are visibly present. Our treatments, both in and outside your home, meet applicable standards and follow all guidelines for the appropriate use of products.<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What is the benefit of recurring pest control treatments vs one-time treatment as needed?&#8221; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p><span>While most pest treatments typically reduce the general pest population, over time pest populations build back up and treated surfaces lose their protective barrier from a one-time treatment. One-time treatment effectiveness fades fairly quickly for most pesticides on vegetation, especially as plants continue to grow, generating new untreated surface area, including lawns. This is why we recommend recurring treatments to help manage ongoing activity in outdoor areas and on greenery. Certain areas like cracks and crevices, and non-porous surfaces can provide a stable surface for some products to last longer, however, UV light will degrade the treatment as well. Treatments to the structure of the home can last the longest but have little impact on the pest activity in the yard after a few weeks from one single treatment.<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What pests do you treat?&#8221; _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p><span>Aptive treats common pests like ants, spiders, cockroaches, rodents, wasps, snails, flies, fleas, and ticks. Aptive recently started providing Termite Protection in the Cleveland, Cincinnati, and Columbus areas. Aptive otherwise does not treat any wood-destroying organisms such as termites, carpenter bees, or carpenter ants. Aptive also does not treat any wildlife, such as squirrels, racoons, chipmunks, rabbits, birds, deer, etc. Aptive also does not treat bees of any kind. For a full list, <a href=\"\/pests\/\">click here<\/a>.<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How long does a treatment take?&#8221; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p><span>Your Initial Treatment and inspection typically take less than 60 minutes to complete, as our service professional does a full scan of your home and property to assess what products and treatments are best based on your needs. Standard Treatments, which are maintenance treatments, can usually be completed in less than 30 minutes.<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What does a Standard Treatment include?&#8221; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Our Standard Treatment includes the following steps inside and outside your home.<\/p>\n<p>Inside the home (as available):<\/p>\n<p>\u25cf Treatment of the kitchen, pantry, bathrooms, bedrooms, living rooms, etc.<\/p>\n<p>\u25cf Interior monitoring with glue boards<\/p>\n<p>\u25cf Perimeter treatment on the main floor (and basement, if applicable) plus the garage<\/p>\n<p>\u25cf Placement of fly traps (Pro, Pro+, and Premium)<\/p>\n<p>Outside the home:<\/p>\n<p>\u25cf Treatment of eaves<\/p>\n<p>\u25cf Home perimeter treatment<\/p>\n<p>\u25cf Full yard treatment (Except in NY, unless specifically requested. Additional terms and conditions apply.)<\/p>\n<p>\u25cf Bait treatment around the perimeter of the home<\/p>\n<p>\u25cf Web and wasp nest removal<\/p>\n<p>\u25cf Outdoor yellow jacket trap placement (Pro, Pro+, and Premium plans)<\/p>\n<p>Treatment can vary regionally and seasonally.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Do you offer interior treatment?&#8221; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p><span>All of our services include exterior with interior treatment at no additional cost. The majority of our customers find that exterior maintenance keeps their home protected, but we are happy to treat inside your home and\/or garage whenever you would like.<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Do I need to be out of the home during or after my appointment?&#8221; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]Not typically, but as a wise precaution, for children under 2, those who are pregnant, those with breathing difficulties, or for interior flea treatment with carpeted rooms, we recommend being out of the home for 2 &#8211; 3 hours.[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Why am I still seeing pests after my first treatment?&#8221; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p><span>If you are seeing pests right after your treatment, odds are you are witnessing them flee your property, which typically means the treatment is effective. If after a week you are still seeing pests, give us a call and our service professional will gladly return to treat your home at no additional cost.<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How do I know that the service was performed?&#8221; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p><span>Our service professional will text you before, during, and after your appointment to keep you up-to-date on the treatment. Once it\u2019s complete, you\u2019ll receive a text with details about your treatment and our service professional will answer any questions you may have.<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Can you treat my yard?&#8221; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p><span>We offer treatment of lawns, shrubs, trees, plants, and near gardens, but we will not treat fruit or vegetable plants. Additional terms and conditions apply in the State of New York.<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;I\u2019m not satisfied with the results of my treatment, what are my options?&#8221; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p><span>Aptive is dedicated to making sure you\u2019re satisfied with our service. We will gladly come out as many times as needed, at no additional cost to you, to ensure your home is protected. Call our customer support team to request a reservice and we\u2019ll work to make things right.<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Do you treat attics and crawl spaces?&#8221; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p><span>Our Service Professionals will only enter attics with fully finished flooring. For crawl spaces, they can only enter if the space is 5\u2019 or higher. Otherwise, we can only offer services by reaching in and treating from a safe distance.<\/span><\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_code _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<script><!-- [et_pb_line_break_holder] -->jQuery(function($){<!-- [et_pb_line_break_holder] -->\tvar buttonSelector = '#open-close-button';<!-- [et_pb_line_break_holder] -->\tvar accordionSelector = '#open-close-accordion';<!-- [et_pb_line_break_holder] -->\t<!-- [et_pb_line_break_holder] -->\tclass Button {<!-- [et_pb_line_break_holder] -->\t\tconstructor(selector, openAllText='Open All', closeAllText='Close All') {<!-- [et_pb_line_break_holder] -->\t\t\tthis.elem = $(selector);<!-- [et_pb_line_break_holder] -->\t\t\tthis.openAll = openAllText;<!-- [et_pb_line_break_holder] -->\t\t\tthis.closeAll = closeAllText;<!-- [et_pb_line_break_holder] -->\t\t}<!-- [et_pb_line_break_holder] -->\t\tsetTextToOpenAll() { <!-- [et_pb_line_break_holder] -->\t\t\tthis.elem.text(this.openAll); 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